Case Studies

Consultative Committee for Space Data Systems

Consultative Committee for Space Data Systems

Customer: A Federally Funded Research and Development Center
Project: Space Mission Telemetry Platform
Highlights: Client Chemistry, Rapidly Expandable Platform

Introduction

A customer contacted NetAcquire to help them with develop a standard ground-based space mission telemetry platform for NASA. The project’s goal was to create an extensible telemetry platform that could support multiple hardware interfaces and communicate with multiple spacecraft using CCSDS standard protocols.

Right from the beginning, the chemistry between the customer’s engineering team and NetAcquire was a great match. Every time the customer asked for a feature or stated a performance requirement, NetAcquire stepped up and delivered. When the specification was complete, everything the customer needed was built using off-the-shelf NetAcquire products.

The Initial Assignment

The first system the customer ordered was a NetAcquire H10-SIO Telemetry Data Processor. The system included a 4-Channel, 10Mbps serial I/O processor with Data Recorder, an IRIG-B timing interface, and several full-featured software packages including Decommutator, Commutator, and the CCSDS Data Demultiplexer.

This solution gave our customer the ability to develop their own custom user interface software using the suite of NetAcquire software development toolkits. Since most of the host computers at the customer’s lab run Linux, they selected the NetAcquire Linux Client Toolkit.

Training

The 3-day NetAcquire Training Program provided an opportunity for the client to quickly master their new system and apply the technology to other projects. Several times a year, NetAcquire opens its corporate headquarters to host a System User Training class and a Software Developers Training class. The engineers and technicians who actually develop and support NetAcquire products teach these classes.

Expansion

As testing of the initial development system began, the customer discovered there were additional NetAcquire CCSDS functions they could use to create a standard configuration that would be applicable to a broader number of space programs. Working with NetAcquire, the customer defined the new CCSDS hardware and software features. Within a few months, the previously delivered NetAcquire system had been updated to include the new command enable hardware and additional CCSDS forward error correction capabilities.

During additional testing, a new space program started that needed a ground-based telemetry solution. This program had new technical requirements and a short schedule. Building on the groundwork of the original development platform, NetAcquire built a COTS-based system that met the customer’s requirements and delivered it two weeks ahead of schedule to help our customer meet their customer commitment.
Results

One of the key designers on this program commented: “As I’ve told everyone here, NetAcquire is the best vendor I have ever worked with in the past 30 years. You are responsive, considerate to your customers’ needs and very professional. You folks really care about doing it right and I personally appreciate that.”

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Preston Hauck

President, Chief Technology Officer

Preston Hauck founded NetAcquire in 1993 with the goal of providing computer communications and processing systems that seamlessly operate with real-time performance over distributed networks.

During the early years of NetAcquire, Preston took a hands-on role in developing new products. He remains enthusiastically involved in helping customers solve complex real-world challenges.

As the company grew, Preston leveraged his information systems background to create tools that could automate business processes, increasing company efficiency, responsiveness, and scalability. In his current role, Preston oversees new product direction, manages company growth,works directly with clients and the engineering team on projects that call for his applications design expertise.

Prior to founding NetAcquire, Preston served as vice president of software engineering for Microstar Laboratories, a provider of PC-based test and measurement products. During his tenure, he helped the company grow tenfold in both revenue and employees. Preston developed an innovative real-time operating system from the ground-up, plus a data processing engine that powered all of Microstar's products for more than two decades.

Preston holds a bachelor's degree in computer science, graduating first in his class in 1984 from the University of British Columbia.  He was granted a U.S. patent for developing a novel approach to initialize one processor from another in a multi-processor system. He has published a number of papers on real-time computer systems and regularly teaches networked telemetry processing classes.

Preston was born in Canada. After many years living in Washington State, he proudly became a naturalized U.S. citizen in 2003. He enjoys traveling, reading, photography, basketball, skiing, and movies with his wife Colleen and their two children.

John Bono

Engineering Vice President

John Bono, a Seattle area native, graduated summa cum laude with a Bachelor of Science in Electrical Engineering from the University of Washington.  John started his career with Boeing Aerospace Company, working in a variety of roles. He received personal recognition from Boeing’s CEO for his contributions to 767 avionics.  John designed hardware and firmware for a Mil-Std-1553 bus interface and was the hardware lead and system designer for a B-1B flight simulator’s computer generated imagery display.  After Boeing, John joined Advanced Technology Laboratories (ATL) as a signal processing engineer. He was promoted to the role of ultrasound system architect before becoming the software and systems lead for an image storage and network transport system. During John’s tenure at ATL, he received a Technical Fellow award, became a member of the Senior Technical Staff, and had a role in ATL’s achievement of ISO 9001 certification.  

When John joined the rapidly growing NetAcquire Corporation in 2001, his “big company” experience was leveraged to enhance configuration management and quality systems and processes. He soon became the Management Representative for the company’s AS 9100 certification efforts.  

Today, John is involved in the system, hardware, and firmware design of virtually every system NetAcquire ships.  While the majority of these systems are customer-specified configurations of NetAcquire COTS hardware and software modules, many other systems are rack-sized, challenging configurations involving complex interchanges of information in all forms.  The NetAcquire motto of “connect anything to anything” is John’s daily mission; he knows that, when applied to real-time systems, there will be a continuous stream of interesting problems to solve and challenges to conquer to best meet the needs of his customers and their mission critical projects around the world.

Steve Proudlock

Sales Vice President

For many NetAcquire customers, Steve is the initial face and voice of the company. While he has a desk at the company headquarters in Kirkland, Washington, quite often he’s in the air, flying to meet customers, discuss projects and set solutions into motion.

Steve joined NetAcquire in the summer of 2001. He sees his principal role as being the customer’s advocate. Steve thrives on opportunities to work on-site with NetAcquire customers to see first-hand the tasks and challenges they face.

In 2002, Steve joined the volunteer organizing committee for the International Telemetering Conference; he serves on the committee to this day. Steve also supports and participates in the meetings and industry standards efforts of several Range Commanders Council (RCC) committees.

Steve is an Army Veteran, having served in locations around the world in military law enforcement and personal protection roles. After graduating Pre Law from Central Washington University, he began a sales career in retail consumer electronics. The career choice was inspired by his favorite uncle, Ken Cartwright, a career tire salesman at Sears. Ken taught Steve the foundation principles of professional salesmanship: “Say what you are going to do, and then do it,” and “Get to know someone by showing sincere interest and earning their trust”.  

Steve’s Microsoft and Cisco certifications help him better understand the technical aspects of test range telemetry. While Steve is well versed in all aspects of NetAcquire technology today, he still learns something new on a daily basis from his colleagues.

Steve is a Seattle area native who enthusiastically gives his time and resources to a local charity dedicated to supporting foster children and their families.

Mark Roseberry

President

Mark Roseberry has been with NetAcquire since its inception. He holds a Bachelor's Degree in Computer Science and Mathematics, graduating with honors from the University of British Columbia. Mark has almost 40 years of software development and business management expertise. He has been instrumental in  the Company's business development and growth while running the NetAcquire Canada engineering office in Vancouver since 2001 and has been involved in the design and implementation of many key NetAcquire software components.

Mark shares our founder Preston Hauck's hands-on philosophy and his user-centric approach makes him a frequent participant and advocate for strong technical solutions ranging from customer-driven requirements development to robust implementation to  top-notch technical support and responsiveness.